Questions. Straight answers.
Can't find yours? Message us on WhatsApp. A real person replies.
A real person replies, Mon–Sat, 8am–6pm. Usually within the hour.
Getting started
Do I need a computer?
No. You can send us everything on WhatsApp, and on Business and Pro you manage your website from your phone.
I already have a Facebook page. Why do I need a website?
Keep it! A website shows up on Google, answers questions 24/7, and looks more trustworthy. We link the two, so your posts and ads send people to a product page with the price and a WhatsApp button instead of your inbox.
I already run my own Facebook ads. Can I keep doing that?
Yes. Keep running them and point them at your new website instead of your page or inbox. Every product gets its own link to use in an ad. On Pro, or with our ads management, we also set up the Meta Pixel and Conversions API so you see which ads bring enquiries.
What if I don't have a logo or good photos?
We can design a simple logo for $20, and we'll send you easy tips for taking great product photos on your phone.
I'm too busy. How much of my time does this take?
About 20 minutes. Send us photos and prices on WhatsApp — we do the rest within 7 working days.
What is the free preview?
Before you pay anything, we design a mock-up of your homepage so you can see exactly what you'll get. No obligation.
Pricing & payment
How much does it really cost?
Starter is $60 once + $15 a year — that's $1.25 a month after year one. Business is $80 + $40/year, Pro is $100 + $120/year. No hidden fees.
How do I pay?
EcoCash and other mobile money, bank transfer, or cash. The build fee and first year are paid upfront, after you've approved your free preview.
Can I upgrade later?
Yes, any time. Pay only the difference in build fee; your new yearly fee starts at your next renewal.
What's your refund policy?
Full refund before design work starts, 50% if you cancel before launch. After launch, the build fee isn't refundable.
Is there a discount for paying upfront?
Yes — pay 3 years upfront and the third year is free.
Your website
How long does it take?
Your free preview in 3–7 days, and your website live within 7 working days of receiving your content. Need it faster? Express launch is $20 for 48 hours.
Can I update it myself?
On Business and Pro, yes — change prices, add products and post promotions from your phone in about a minute. On Starter, we make updates for you.
Will my website show up on Google?
Every website is built search-ready with a sitemap, structured data and fast loading, and we submit it to Google at launch.
Can you also run my adverts and social media?
Yes. Social content is $40/month, ads management $60/month + ad spend, or get everything in the $99 Growth package.
Support & ownership
Who owns the domain?
It's registered in your business name. We manage it while you're on a plan, and transfer is free after 12 paid months.
What happens if I don't renew?
Your site is paused, not deleted. Renew within 60 days and it comes straight back.
How do I get help?
On WhatsApp, Mon–Sat, 8am–6pm. Response times depend on your plan: 48 hours, 24 hours or same day.
Who owns the content?
You do — your text, photos and domain. We own the platform and templates that power the site.
See your website before you pay anything.
Tell us about your business in 60 seconds. We design a free preview of your homepage in 3–7 days.
Free mock-up of your website in 3–7 days. You only pay if you love it.
A real person replies, Mon–Sat, 8am–6pm. Usually within the hour.