Client service agreement
Version 2026-11-12 · Effective 12 November 2026
This summary forms our agreement with every client. Replying “I agree” on WhatsApp, or paying an invoice, counts as acceptance.
Payment
The build fee and first year are paid upfront, in full, after you approve your free preview. Prices are in US dollars.
Timeline
Your website goes live within 7 working days of receiving your content. If content is late, we may launch with placeholder text which you can replace later.
Revisions & change requests
- One revision round before launch is included; extra rounds are $10 each.
- After launch, your plan includes a number of free change requests per plan year (2 / 4 / 12), each up to 30 minutes. They don't carry over. Extra requests are $5.
Renewals & non-payment
- Your yearly fee is due on your launch anniversary. We remind you 30, 14 and 3 days before.
- After a 14-day grace period, an unpaid site is paused (not deleted).
- Pay within 60 days and it's restored. After 60 days, content may be deleted.
Ownership
- You own your content, photos and domain. The domain is registered in your business name and managed by us while you're on a plan.
- Domain transfer is free after 12 paid months, or $15 before then. A full content export is $25.
- We own the platform, templates and code that power your website.
Upgrades & downgrades
Upgrade any time by paying the difference in build fee; the new yearly fee starts at your next renewal. Downgrades take effect at renewal.
Support
Support is provided on WhatsApp, Mon–Sat, 8am–6pm, with response times depending on your plan.
Acceptable use
Websites may not promote illegal goods, scams or misleading claims. We may suspend sites that do.